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Issues with Piping Layout Editor - Knowledgebase / Known Issues & Solutions - iOiQ Software Support

Issues with Piping Layout Editor

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For those who use Visio to construct piping layout in SuperChems™,  please be aware of a “compatibility” issue if you use the latest Microsoft Visio 365 (both 32-bit and 64-bit editions). The issue is rather random and is not easily reproducible.

Some common symptoms include:

1.            Editing a piping layout will cause SuperChems™ to wait indefinitely for the Piping layout editor to exit

2.            Trying to edit a piping layout will show the Piping Layout editor with a blank gray screen, showing only the Menu bar. It cannot be exited except by pressing Alt+F4 multiple times

3.            Exiting out of Piping Layout editor will show a “crash” message.

We are working, trying to fix this as soon as possible.

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