In some scenarios, Windows doesn't disconnect External monitors, causing the Application's Window to not be displayed.

Steps to reproduce:

- Open Application while computer is connected to one or more external monitors.

- Exit Application

- Disconnect one or more external monitors.

- Open application

- Application's appears in Windows Taskbar, but the Application's Window doesn't show.

There are different solutions for this, depending on the Application.

For Visual SuperChems™:

• Open the folder C:\iOiQ\PSOx.y\SuperChems\GUI\Files. Where x.y is the Process Safety Office® version installed.
• Delete the file ‘config.xml’ and open Visual SuperChems™.
• Open Visual SuperChems™, The Application's Window should appear.

For Visual SuperChems™ and Piping Layout Editor:

If this doesn’t work, please try the following:

• Open the relevant Application.
• When the application is in the Taskbar, hover the mouse over the application’s icon.
• When the window appears, right-click on it, and select ‘Move’

•  Using your keyboard, press any of the Arrow keys (up, left or right arrow keys) twice.
• Without clicking your Mouse, move the mouse on the screen, the Application's Window will appear.

If both solutions do not work, please contact ioiqhelpdesk@iomosaic.com or submit a ticket through https://support.iomosaic.com/new-ticket and our support team will help you resolve the issue.